Order Policies
Please read our policies carefully before placing an order
Last Updated: December 2024
Order Placement
- All orders are subject to availability and confirmation
- We reserve the right to refuse any order
- Order confirmation will be sent via email
- Prices are subject to change without notice
Payment Terms
- Payment must be made at the time of order
- We accept cash, mobile banking, and card payments
- All transactions are secure and encrypted
- Payment receipts will be provided
Delivery Policy
- Delivery times vary by location
- Standard delivery: 3-7 business days
- Express delivery available in select areas
- Delivery charges apply based on location
Return & Exchange
- Returns accepted within 7 days of delivery
- Item must be in original condition with tags
- Refund processed within 10-14 business days
- Exchange subject to product availability
Buyer Protection
- All transactions are monitored for safety
- Dispute resolution support available
- Verified sellers for added security
- Report fraudulent activities immediately
Cancellation Policy
- Orders can be cancelled before shipment
- Cancellation fee may apply after confirmation
- Full refund for cancelled orders before shipment
- Contact support for cancellation requests
Return Conditions
Accepted Returns
- Defective or damaged products
- Wrong item delivered
- Item not as described
- Missing parts or accessories
Non-Returnable Items
- Used or worn items
- Items without original packaging
- Personalized or custom products
- Perishable goods
Important Notice
By placing an order on Bikroy, you agree to our terms and conditions. Please ensure you have read and understood all policies before making a purchase.
We reserve the right to modify these policies at any time. Changes will be effective immediately upon posting on our website.
Have Questions?
Our support team is here to help you with any policy-related questions
Contact Support
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